Embedded Networks in the ACT

What are embedded networks?

Embedded networks are private utility networks that operate within a building or a self-contained site. Private companies manage these networks. They buy energy from the main power grid and then sell it to you.

Embedded networks most often supply consumers with electricity and fossil-fuel gas. These networks supply energy to consumers in developments such as:

• apartment blocks
• retirement villages
• caravan parks
• shopping centres.

For more information on how embedded networks operate visit the Australian Energy Regulator.

There are around 56 electricity embedded networks in the ACT, including commercial and residential. Whilst this represents only a small percentage of energy consumers, this number will grow as Canberra densifies.

There are also around 35 hot water embedded networks in the ACT. These systems are also referred to as ‘common hot water systems’, ‘bulk hot water services’ or ‘centralised hot water services’.

There are currently no fossil-fuel gas embedded networks in the ACT.

How do customers know they are on an embedded network?

You can find out if you're part of an embedded network by asking the company that sends you your energy bill. You can also ask the manager of your building or complex. If you're thinking about buying or renting a place in a building or complex, make sure to ask about the electricity and hot water setup.

How can customers on embedded networks ensure they are receiving fair energy prices?

Being part of an embedded network in the ACT can have its pros and cons when it comes to electricity pricing. Whilst customers on embedded networks have less ability to shop around, they can often receive lower than market prices on their electricity.

To make sure you're getting the best value for electricity:

• review your electricity bills
• compare them with standard offers available in the market. You can find this information at www.energymadeeasy.gov.au.

If you think you're being overcharged for electricity or hot water, speak with your network operator. You can also seek advice from the ACT Civil and Administrative Tribunal.

ACT Government Review into Embedded Networks

As we progress towards a more sustainable and climate ready city, it's important that people living in new and existing apartment buildings can get the same deals and protections as everyone else.

In 2022, the ACT Government commissioned an independent review into embedded networks in the ACT. The review investigated embedded networks in the ACT and the benefits and challenges for consumers. This review is now complete.

Read the Review of Embedded Networks in the ACT final report and recommendations.

The ACT Government is looking at ways to make rules and protections better for people in embedded networks. The ACT Government will also work with market bodies such as the Australian Energy Regulator (AER) to improve retail competition so embedded network customers can shop around for the best energy deal.